We take customer satisfaction very seriously. All of our products are tested for quality and all shipments are carefully inspected before leaving our warehouse.
Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product must be made within 72hrs of receipt of your package. Please contact us and provide detailed information if your product was damaged during shipping.
Cascadia Blooms Direct offers a 30 day satisfaction guaranty for our products. If for any reason you are unsatisfied with your purchase you may request a refund less any shipping and handling. To request a refund, please contact our customer care at [email protected] with “Refund” in the subject line. For returns over five hundred USD ($500), at our option, we may request the product be returned and evaluated before a refund issued, and we may issue credit instead of a cash refund.